What competency includes "build credibility with customers/clients"?

The competency that includes "build credibility with customers/clients" is best associated with maintaining an effective relationship with clients/customers. Establishing trust and credibility is a fundamental aspect of effective communication and interaction in a pharmacy setting. When pharmacy assistants create strong relationships with customers, they demonstrate reliability and professionalism, leading to enhanced customer satisfaction and loyalty. This competency entails understanding customer needs, providing accurate information, and being approachable, which fosters a positive impression and encourages ongoing patronage.

In contrast, updating industry knowledge and practice through education mainly focuses on professional development and staying current with pharmacy trends, rather than directly influencing credibility with clients. Performing computer operations pertains to technical skills necessary for managing pharmacy systems and processes, and while important, does not directly relate to interpersonal relationship-building. Lastly, performing workplace security and safety practices is critical for ensuring a safe environment but does not inherently involve the relational dynamics crucial for establishing credibility with clients.