What competency includes the ability to deal with emergency situations?

The competency that includes the ability to deal with emergency situations is performing workplace security and safety practices. This competency covers a wide range of skills that ensure the safety of both the employees and the clients within a pharmacy or any healthcare environment. It encompasses understanding protocols for emergencies—such as how to respond in the event of a fire, a medical emergency, or any hazardous situation that could endanger individuals on the premises.

Individuals trained in workplace security and safety practices learn to identify potential hazards, implement emergency procedures, and communicate effectively during stressful situations. This is vital in maintaining a safe environment where both patients and staff can feel secure. The knowledge and application of these practices can significantly mitigate risks and reduce the impact of emergencies.

The other options focus on various aspects of professional development and customer interaction but do not specifically address emergency response or safety protocols. For instance, updating industry knowledge and practice through education is crucial for staying current in the field, but it does not inherently include emergency preparedness. Similarly, performing computer operations and maintaining relationships with clients or customers are essential skills but do not relate directly to handling emergencies in a pharmacy context.