What is one duty of a pharmacy assistant related to customer service?

One of the primary duties of a pharmacy assistant is to engage in customer service by answering customer inquiries about medications and pharmacy services. This role is crucial in a pharmacy setting as it helps provide essential information to customers, ensuring they understand the medications they are receiving, including how to use them and any potential side effects. Assisting customers in this manner not only facilitates a smoother operation within the pharmacy but also builds trust and confidence in the services being offered. Good customer service is foundational for patient safety and satisfaction, making this responsibility core to the pharmacy assistant's job.

While other tasks like compounding medications, conducting health screenings, and researching new drugs are important in the pharmacy environment, they require a different level of training and are not primarily focused on direct customer interaction. Addressing customer inquiries specifically emphasizes the role of a pharmacy assistant as a point of contact, bridging communication between the customer and the pharmacy's offerings.